View the earlier version.Version 7.10

BizTalk360 contains a monitoring service specifically to collect the throttling performance counter data from various servers in the environment. The service collects the throttling information of the host/host instances configuration every 15 seconds. Throttling Analyser feature in BizTalk360 plots them in a graph that will help the user to understand the different states of the host/host instances during a time range. The support users may/may not have sufficient information about the throttling state and the mitigation strategy to reduce the throttling conditions of the host/host instance. This is where Knowledge Base articles can be really helpful for support people to understand the problem and identify a solution.

Adding New KB Article For Throttling Data

Let's say throttling activity of a host instance is being monitored and at a point of time the monitoring service plots the throttling state against the 'System Memory'. Once the reason and a mitigation strategy is identified  for the throttling, as a best practice, the information can be documented so that it could be handy for support personnel when they encounter a similar situation.

  1. Log in to the application
  2. Click Knowledge Base icon at the top of the page
  3. Click Throttling Data in the Manage Knowledge Base articles page 
  4. Click Add New to create a new KB article
  5. In the Add New Knowledge base Article page, enter/select the following information. Only when environment is selected from the drop down, the application will allow the selection the other items.
    1. Article TitleGive a meaningful name for the article
    2. Event ID – Add the throttling state value (ex: 4-process memory, 5- system memory, 10 – user override etc.)
    3. Article Description – Enter the detailed information for the KB Article in the text editor space provided. The text can be formatted with the appropriate font/colors/bold/italics and so on
    4. Environment – Choose the environment for which the KB Article is to be displayed. If the default option (Choose Environment) is chosen, the KB article will be applied to all the environments.
    5. Computer name – Select the computer name in which the throttling data is being collected
    6. Host name – Select the host for which the throttling information is collected
  6. Click Save and Close to save the KB article for the corresponding throttling data
  7. Click Save and Add Another to save the KB article and immediately create another new KB article
  8. Close - to close the KB article creation window and display the list of created KB articles. It will prompt the user with a confirmation message as 'Are you sure you want to close?'. Click OK to close the KB article creation window.